FAQ
Frequently Asked Questions
We know you have questions — and we love that! Here are answers to the ones we hear most often. If you don't see yours below, feel free to reach out to us directly.
Ingredients & Safety
Are your products truly chemical-free?
Yes! Every product in the Art of Beauty Hair Care line is formulated without harsh chemicals. As a licensed cosmetologist and hair loss practitioner with 16 years of experience, our founder created this line specifically because she was tired of seeing women forced to choose between chemically-filled products. We use all-natural, organic ingredients you can trust.
Are your products sulfate-free and paraben-free?
Absolutely. Our formulas are free from sulfates, parabens, and other harmful additives that can strip, damage, or irritate your hair and scalp. We believe your hair deserves better — and so do you.
Are your ingredients safe for color-treated hair?
Yes! Our gentle, natural formulas are safe for color-treated hair. In fact, many of our customers find that our products help maintain vibrancy and moisture in color-treated strands.
Hair Type Suitability
What hair types do your products work for?
Our products are made with curls, kinks, and coils in mind — but they work beautifully across a wide range of textures. Whether your hair is 3A waves or 4C coils, our line is designed to nourish, revive, and celebrate your natural hair.
Can I use your products if I have a sensitive scalp?
Yes! Our chemical-free formulas are gentle enough for sensitive scalps. Our Scalp Therapy Kit in particular was designed to soothe and support scalp health. If you have a specific scalp condition, we recommend consulting with your stylist or dermatologist as well.
Do you have products for hair loss or thinning hair?
Yes. Our founder is also a certified hair loss practitioner, so scalp and hair health are at the heart of everything we create. Our Scalp Therapy Kit is a great starting point for anyone experiencing thinning or hair loss concerns.
Usage & Results
How do I use the Scalp Therapy Kit?
The Scalp Therapy Kit is designed to be used as a complete system for best results. Apply the scalp treatment directly to the scalp, massage gently to stimulate circulation, and follow with the accompanying products as directed. Consistency is key — most customers begin to notice a difference within 4–6 weeks of regular use.
How often should I use your products?
This varies by product and hair type, but generally we recommend washing and conditioning 1–2 times per week and using leave-in and styling products as needed. Each product includes usage directions on the label.
When will I see results?
Natural hair care is a journey, not a quick fix! Most customers notice improved moisture and manageability within the first few uses. For scalp and growth-related goals, give it at least 4–8 weeks of consistent use.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 5–7 business days after processing. Expedited options may be available at checkout.
Do you offer free shipping?
Please check our website at checkout for current free shipping promotions and thresholds. We love rewarding our community!
Do you ship internationally?
At this time, we primarily ship within the United States. Please contact us if you have questions about shipping to a specific location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly through the carrier's website. If you don't see the email, check your spam folder — and feel free to reach out if you need help.
🔄 Returns & Refunds
What is your return policy?
We want you to love your Art of Beauty products! If you're not satisfied with your purchase, please contact us within 14 days of receiving your order and we'll do our best to make it right.
Can I return an opened product?
Due to the nature of hair care products, we are unable to accept returns on opened items. However, if there is an issue with your product — such as damage during shipping or a defect — please reach out to us right away and we will take care of you.
How do I start a return or exchange?
Simply contact us through our website with your order number and a brief description of the issue. Our team will guide you through the process and make sure you're taken care of.
How long does a refund take?
Once a return is approved, refunds are typically processed within 5–7 business days back to your original payment method.
Still have questions? We'd love to hear from you. Reach out through our contact page and a member of our team will get back to you as soon as possible. Thank you for trusting Art of Beauty Hair Care — we created this line for you.